If I receive a deposit from TPG Products Sbtpg LLC but it isn’t no where near my whole refund, am I getting that back? Or no? (2024)

• TurboTax Deluxe Online

‎February 8, 20235:54 PM

TurboTax never gets information from the IRS or state when they reduce your refund. Check the IRS site to see how much the refund they issued to you was. And remember that if the third party bank is involved you are having your TurboTax fees deducted from your refund and you get the rest.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

If you had no fees there would be no reason to involve the 3rd party bank. That bank is only involved if you used a paid version of the software and then chose to have your fees deducted from your federal refund.

How can I see my TurboTax fees?

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

What is Refund Processing Service?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Contact the bank to find out what that deposit was for.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

You may have had a treasury offset, that is when the Treasury Department has seized a portion of your refund to pay a debt.

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You will need to contactTPG for information regarding your refund. They are one who handles your refund if you elect to pay your fees with your refund. You can also check out this TPG Refund Tracker to check on your refund.

@cork screw