O'Reilly Auto Parts Return Policy (2024)

You’ve come to the right place if you’ve ever wondered what the O’Reilly return policy is, whether for yourself or a friend.

One of the largest market shares in the U.S. for automotive parts retailers is O’Reilly Auto Parts. S. With just one store when they first opened in Missouri in 1957, they now have more than 5,500 locations across 47 states and 25 in Mexico.

O’Reilly Auto Parts will allow you to return an item by taking it to a store or by shipping it back, so what is their return policy? O’Reilly Auto Parts does not have a deadline for returns, but advises customers to “make your return as soon as possible” because they need the original receipt and the item must be brand-new and unopened.

We’ll examine O’Reilly’s return policy in detail in this article, including how to make a return, what cannot be returned, and the most effective way to return something.

Bringing it into the store is the easiest way to make a return. You can return both in-person and online purchases to a retailer.

Online purchases can also be returned by shipping them back, but doing so will cost you money and cause a delay in your refund while the package is being shipped and processed.

O’Reilly gives you unlimited time to return items for a refund. O’Reilly only issues refunds to the original form of payment; they do not offer store credit.

The return policy that O’Reilly Auto Parts offers has a few exceptions. The following are not eligible for returns:

If your product is defective and covered by warranty, you may return it to any O’Reilly Auto Parts store for a replacement, repair, or refund. You MUST have the original sales receipt to be eligible for warranty service.

Online Shopping & Ship to Home Orders

https://www.oreillyauto.com/online-orders

FAQ and information on both Ship to Home and Pick Up In Store orders; FAQ on shipping & delivery, rates, delivery times, tracking, cancellations and more.

O’Reilly Auto Parts

http://store-return-policies.com/oreilly-auto-parts-return-policy/

All returns must be presented with the original purchase receipt. No exceptions. Items returned for warranty may be exchanged or refunded at our discretion.

Frequently Asked Questions on Shipping & Delivery:

Can I qualify for free shipping?

For most orders totaling $ or more (excluding any core charges), free ground shipping is available. You will be informed at or just before checkout if an item does not qualify for free shipping. The following attributes disqualify an item for free shipping eligibility:

• Oversized items or items requiring special handling
• Some shipments to Alaska or Hawaii
• Items that are not in stock

We don’t deliver anywhere outside of the 50 United States. O’Reilly Auto Parts retains the right to alter or discontinue this promotion at any time and without prior notice.

Why is ground shipping the only option for my Ship to Home order? Some items are limited to ground shipping due to federal transportation regulations and shipping carrier policy.

methods for Ship to Home delivery. During checkout, these items will only show one shipping method choice.

Can my order be delivered to a country other than the United States?

OReillyAuto. com ships only to locations within the 50 United States. Shipping is not available to addresses in other countries, such as those in Canada and Mexico.

Can my order be delivered to a location other than my home address?

Yes, during the checkout process you can enter a different shipping address.

Can parts be delivered to an FPO or APO address?

Currently, O’Reilly Auto Parts does not offer shipping to APO or FPO addresses or to any of the U.S. military bases. S Territories. For consideration in the future, we are monitoring requests for this service. Please check back with us.

Can I have parts delivered to a PO Box?

Currently, all shipping from OReillyAuto. com cannot be delivered to Post Office boxes. A physical street address is required.

When will I get my order?

There is no way to guarantee any of the delivery dates listed on the website; they are all estimates. If your order is shipped via Standard Ground, it typically takes 3 to 5 days (excluding weekends and holidays) to arrive. Estimated delivery dates will be available on the checkout page. There is a link to tracking in the email you received when your shipment was confirmed.

For each item I buy, will I have the option of Standard, Priority, or Expedited shipping?

No, every item you order for delivery will display all shipping options available to you, though it’s possible that some options won’t be available depending on the item.

Can I track my package while it’s in transit?

The email confirming the shipment of your order contains a link for package tracking. You may also log in at OReillyAuto. To track a specific shipment, go to “My Account” and then “My Orders” on com.

How is my credit card processed when I order online?

When you place an order, our system will check the credit card details you entered and make sure there are funds in your account. Our security system will cancel your order if the details you entered at checkout do not match those stored for the credit card you used. Your credit card will be charged in full for your order on the day it is shipped if the information you provided is accurate.

What is a Card Identification Number (CID)?

Every time you place an order with us, we require the CID from your credit card as part of our ongoing efforts to offer a secure shopping experience. We do not store this security number. The CID is a three-digit number printed on the signature panel on the back of Visa, MasterCard, and Discover cards, right after your account number. The CID is a 4-digit number for American Express cards that is printed on the front of the card just above your account number.

Can I use an international credit card for my OReillyAuto. com purchase?.

International credit cards are not accepted on OReillyAuto. com. We accept U.S.-issued American Express, Discover, Visa, MasterCard, and S. banks or credit card companies with U. S. billing addresses.

Is it possible for me to cancel my online order?

If you need to cancel an OReillyAuto order for any reason com, please contact Online Order Support directly at 1. 888. 327. 7153, option 1.

Orders for pickup in store may be canceled at any time. Before the order is packaged for delivery, Ship to Home orders can be canceled at any time.

Due to the quick processing and delivery of same-day orders, they cannot be cancelled once they have been placed. When placing a Same Day order, you must wait until the order is delivered before returning it to the store to get a refund or make an exchange. For same-day deliveries, tips are given to the delivery driver directly and are not refundable because the delivery will still be made.

My order should have been here by now. How can I be sure it isn’t lost or stolen?.

After the shipping company confirms that the order was delivered, missing orders, missing parts, incorrect parts, or damaged packages must be reported to OReilly Auto Parts within 48 hours.

First, check the tracking number included in your confirmation email. You can also log into OReillyAuto. To access this information on com, click “My Account” followed by “My Orders.” Once the delivery has been confirmed, make sure no one else in your home has received the package by checking with everyone. Near the delivery location, check behind any bushes or furniture, and if necessary, ask your neighbors.

If you haven’t found the package yet, you should report it as stolen property to the police in your area. You might want to inquire about renters’ or homeowners’ coverage with your insurance provider.

Following that, get in touch with O’Reilly Auto Parts/Online Order Support by phone, chat, or email. If the delivered package is missing or possibly stolen from the location, we will note this on the order record and file a missing package report with the shipping company on your behalf. This does not represent a commitment to replace or refund your order. Please be aware that O’Reilly Auto Parts is not obligated to replace or refund any orders that the shipping carrier’s tracking indicates were delivered. Once the order arrives at the specified location, the customer is now responsible for the security of deliveries. It is not the responsibility of UPS, FedEx, or O’Reilly Auto Parts to replace any goods that are lost or stolen from the delivery location. Refunds are only taken into consideration after UPS and FedEx look into the claim and determine that it was misdelivered. No reimbursem*nt will be made if UPS/FedEx confirms the delivery was completed as indicated.

Here’s what you need to know if you have something you need to bring back.

New Merchandise

You can return both in-person and online purchases to your neighborhood shop. All returns must include the original sales receipt, and we encourage you to send your return as soon as possible. Here’s what you’ll need:

• The item must be in its original packaging
• Must include all original materials supplied with the product
• Must be unopened and uninstalled

Online Orders (Sending Returns to the Online Store—OReillyAuto.com):*

Also keep in mind that you can return anything you bought online to any O’Reilly Auto Parts location. If you are sending in a new return, you must still adhere to the return instructions listed above. Please keep the following in mind:

• Customers are responsible for all shipping costs*
• Returns sent COD (Cash on Delivery) will not be accepted
• You must pay shipping for the item to be sent back to you if you return something you didn’t purchase from us.
• You must obtain an RMA (Return Material Authorization) from OReillyAuto.com
• Sign in or create account
• Select “My Orders” tab
• Select the “Return Items” option

Same Day Order Returns

Returns must be made in-store if your order was placed for same-day delivery. Please be aware that any tips you included for your delivery driver during checkout were given to him or her directly and are not returnable.

Core Returns

Customers might be charged a core fee when new parts are bought for repairs. Simply put, a core charge is a payment that will be refunded when the defective part is returned. By meticulously cleaning, inspecting, and replacing any worn or damaged parts, such as seals, bearings, bushings, electronic components, and more, our suppliers remanufacture and recycle cores so that the part can be sold and installed once more and perform like new. To guarantee that they offer the same form, fit, function, and performance as the vehicle’s original parts, all remanufactured products are rigorously tested in OE-quality facilities.

Cores can be returned for a refund at any O’Reilly Auto Parts location, and online purchases that required a core fee can be returned in-person or shipped back to O’Reilly (return shipping is the responsibility of the customer). Please make sure that all fluids have been drained, if necessary, and that you have your original purchase receipt, the packing slip, and the confirmation email, as well as your credit or debit card, if that was how you originally paid for the core, before returning it.

You need to obtain a Return Material Authorization (RMA) from OReillyAuto before shipping a core return, and you must drain the core of all fluids (if necessary). com. You can anticipate a core price refund to your original payment method in 3 to 5 business days after the core has been received. The RMA can be found by following these steps:

Call our online order support team at 1-888-327-7153, option 1, if you have any additional questions or require assistance with your core return.

New Batteries

Batteries cannot be exchanged once they have been installed and used for any period of time (unless they have been tested at an O’Reilly Auto Parts location and are found to be defective).

Once the battery is opened or acid from the kit is added, “dry” stored batteries cannot be returned.

The quickest, simplest, and most cost-effective solution, if at all possible, is to make a return at your nearest O’Reilly Auto Parts location whenever it’s convenient for you.

You can mail your return to O’Reilly Auto Parts if you are unable to visit an O’Reilly Auto Parts location. com. If the request for a refund is granted, the money will be returned to the gift card, credit card, or debit card that was initially used to pay for the item (typically within one to three business days after the product is received by the online retailer). We advise using a shipping company (like UPS or FedEx) that provides tracking, insurance, and delivery confirmation. We demand that you ask USPS to obtain a signature at delivery if you send mail using that service.

You will be responsible for paying the shipping costs for that item in order to receive it back if you send us an item for refund that we don’t accept as a return.

**Please send us an email through the Online Ordering section of the Contact Us page if there are any returns involving warranties or defects, products shipped inadvertently, or products damaged in shipping. You can also call us toll-free at 1 (800) 877-2345. 888. 327. 7153, option 1. Please be able to provide a brief description of the nature of the product’s issue and the order number for the item you wish to return. A representative from Online Order Support will help you with the return and send you an email with a Return Code RMA and pre-paid return shipping label (if necessary).

Before issuing credit, all returned items must be inspected and approved. Please hold onto gift cards until your entire transaction is complete as we do not provide retail store credit and only refund the card/account used for the purchase. Clearance items, made-to-order items, and parts that have been modified are not returnable

At OReilly Auto Parts, we care about your security and want to keep your car from getting damaged. Buying and installing auto parts for today’s vehicles can be a challenging process. We understand this. To assist you with the process, we have skilled parts specialists and robust search tools. Despite our best efforts to provide you with accurate and current part information, occasionally human or software errors do occur. These mistakes could result in a part search returning the wrong part.

For all of these reasons and more, you must always follow the four steps below to help guarantee that the part you purchase is the right one for your repair project.

• Ensure that EVERY piece of vehicle information you provide is accurate. This applies to the automobiles you specify and any inquiries you may respond to on our website. Read and comprehend EVERY informational checkbox associated with each part. Don’t purchase the part if it has codes or statements that don’t match your car. Contact a member of our staff at your neighborhood store if there is information you don’t understand to find out what it means.
• Please feel free to reach out to a member of our customer service team if you don’t have a nearby store. For information on contacting Customer Service, visit our Contact Us page at (URL /contact-us).
• Compare Web site photos with your old part. If there are pictures of the item you’re buying on our website, and if they aren’t marked as “representative” pictures, check to see if they match the old part.
• When the part arrives compare it with the old part. Before installing it, get in touch with us to make sure it’s the right part if it seems to be the wrong part for any reason.

By following these steps, you can choose the right component to finish the job effectively. Keep in mind that failure to choose the proper part for your vehicle could result in damage to your vehicle, serious injury, or death, just like with any large, powerful, and complex system. Do not risk it. If you’re unsure, ask one of the polite and knowledgeable OReilly team members for clarification.

Some products have a core charge associated with them. A core is a piece of a part that the manufacturer can recycle or use again. Doing this saves the manufacturer money and helps our environment. Because of this, a product with a core carries an additional fee. If the old component is shipped back to our online store or brought into one of our stores in usable condition, the core charge will be refunded to the original payment method. Please be aware that any shipping charges for returning a core to the OReilly Online Store are the responsibility of the customer. You won’t be charged shipping if you return the old component to one of our shops.

Why can’t I find replacement parts for my early model vehicle online?

Early model vehicle electronic catalog data is currently not widely available. OReilly Auto Parts makes an effort to offer the most current and accurate listings. To make more thorough part inquiries, please contact your nearby OReilly Auto Parts location.

Why aren’t there images and descriptions for some of your parts?

OReilly constantly collaborates with our vendors to enhance your online shopping experience by giving our products more thorough descriptions and s For more information, call or go to your nearby OReilly Auto Parts location.

What browsers does your site support?Our site works on all current browsers in Windows 7+, Mac OSX, Android, specifically:

• Latest version of Android browsers.
• Latest version of Chrome.
• the most recent Firefox and Firefox ESR versions (the About Firefox option from the help menu will let you know if it’s the Firefox ESR version) ).
• Latest version of Microsoft Edge.
• Latest version of Safari for desktop and mobile.

Why Can’t I Find Parts for my Non-Automotive Vehicle or Equipment Online?

More catalog information has recently been added to our website for applications involving motorcycles, scooters, ATVs, marine vessels, and personal watercraft. When using the “Shop by Vehicle” feature, be sure to select your power sport vehicle type from the “vehicle type” dropdown to guarantee that the results of a product search include parts that are compatible with your vehicle.

We also sell parts for lawnmowers, garden tractors, turf care equipment, and construction equipment, but OReillyAuto does not yet have this compatibility information available. com for shopping online. Please call or visit your local O’Reilly Auto Parts store if you can’t find what you’re looking for online. One of our helpful Professional Parts People will be happy to look up the parts for your application in our paper catalogs to make sure we can get you the right products for any job.

We are unable to provide comprehensive installation instructions for your part due to the variety and complexity of vehicles available today. We do offer online services and vehicle repair manuals for sale to help you. In addition, our manufacturers occasionally include scant instructions with the components we sell. We urge you to use these resources whenever you are working on your vehicle. We advise consulting a certified, experienced installer if you’re ever unsure of how to properly or safely install a component.

Installing a part incorrectly could damage your car, cause serious injury, or even result in death. Do not risk it. If you are unsure how to install a part, consult a certified, experienced installer or have them do it for you.

COVID-19 Update: A Message to Our Customers

O’Reilly Auto Parts prioritizes safety.

Keeping Essential People Moving

O’Reilly Auto Parts wants to share with you some of the measures we are taking to safeguard the health and safety of our clients and O’Reilly team members, which is always our top priority, as communities continue to be affected by the coronavirus (COVID-19). O’Reilly Auto Parts is a crucial resource for the communities we serve, providing reliable transportation for a variety of businesses, healthcare professionals, emergency responders, and consumers engaged in important tasks. We also cater to the automotive needs of regular customers who use their cars for essential tasks like trips to the grocery store or pharmacy.

It serves as a guide for local and state governments as they establish regulations in their own communities to balance safety and wellness with the critical need to ensure that essential businesses and individuals have access to repairs, parts, and supplies needed to ensure critically needed transportation. The Department of Homeland Security has designated auto repair facilities and auto parts suppliers as critical infrastructure industries.

As we all deal with the challenges brought on by the COVID-19 virus, O’Reilly Auto Parts is committed to doing everything we can to safely provide you with excellent customer service. These local government orders may momentarily alter how you can shop for auto parts and supplies. More information about how we’ll work to give you the essential parts you need in the safest way possible is provided below, whether it be through a modified in-store purchasing experience or online at OReillyAuto.com. com, or a combination of both through curbside service.

O’Reilly has taken a lot of steps in our ongoing effort to ensure the health and safety of our clients and team members based on the information and recommendations about COVID-19 transmission that are being updated by the Centers for Disease Control (CDC) and other governmental organizations.

Defending Against the Spread of COVID-19 and Safeguarding Our Valued Clients and Team Members

Heightened Cleaning Throughout Our Facilities

To reduce the risk of COVID-19 spreading to our team and customers, we continue to increase our housekeeping and sanitation efforts across the entire company. For team members in our distribution centers, delivery vehicles, and stores, routine protocols have been put in place to clean and sanitize frequently used areas and surfaces, such as door handles, countertops, keypads, and shopping baskets. When necessary, additional supplemental cleaning and sanitation is carried out using both internal and external professional resources.

Hand Washing Protocols & Hand Sanitizer

Our team members continue to receive a lot of attention when it comes to frequent and thorough hand washing and hand sanitization practices. Customers can also find hand sanitizer at our welcome center as they enter the store.

PPE (Personal Protective Equipment)

We continue to follow the evolving guidance from the CDC and your local regulatory and health agencies for the use of PPE. Per CDC recommendations, we no longer require all team members to wear face masks, regardless of vaccination status, in areas where risk of transmission has been deemed Low to Medium by the CDC. In High-transmission areas, masks continue to be required until the transmission rate drops into the low or medium category. You can learn more about your county’s current risk assessment by using the CDC’s Covid by County Tool. Though we are not mandating masks for our team members in counties with low or medium transmission rates, team members will still wear face masks during your visit upon your request to ensure your comfort while shopping with us. We also ask that our customers wear masks in areas of high transmission for the protection of other customers and our team members.

Modified In-Store Experience

We value the daily interactions we have with our customers, and we have built our company on providing top-notch customer service. However, we have changed the way we conduct business to safeguard our clients and staff by maintaining a six-foot distance between us. When you visit one of our stores, you will notice that we have put up signage to let our staff, you, and other customers know about the CDC’s recommendations for social distance as well as any additional local government requirements. Counter markers, floor markers, and additional in-store signage will serve as additional reminders to help you keep the advised distance while still getting the parts and service you require.

Team Member Wellness & Support

Entry screening must be completed by O’Reilly team members and outside service providers, including symptom, external exposure, and temperature assessments. Customers are asked to show respect for our staff members and other customers by refraining from entering the store if they have COVID or are symptomatic. Alternative shopping options are outlined below.

Curbside Pickup of Online Orders

We now allow customers to purchase online (www.) and pick up their order at the store using our curbside pickup service. OReillyAuto. com) and call the store when they arrive curbside. To avoid you having to handle the goods or exit your vehicle, one of our team members will find your purchase and bring it to your car so that it can be put right into the back seat, trunk, or cargo area. Just click, call, and drive – it couldn’t be simpler. For clients who are unable to enter the store but require parts, we also offer alternative options.

Customers who prefer not to visit one of our stores can also choose Ship to Home to reduce their exposure. You can typically receive your orders the very next day with this option.

Other Store Services

O’Reilly is still providing essential store services, such as checking batteries and Check Engine lights. We continue to test batteries as we have in the past, and you can either bring your battery into the store or have one of our team members test it while it is in your car. A team member will be glad to come get the battery from you if that would make you feel more at ease so they can test it inside the store.

We are allowing our customers to personally use our frequently sanitized code readers to test their Check Engine light in an effort to reduce team member contact with the interior of your car during Check Engine light testing services. If necessary, the team member will remain nearby but keep a social distance in order to assist you in using the code reader.

Our Promise to You:

The core of O’Reilly Auto Parts’ commitment to you is Excellent Customer Service. We genuinely care about the welfare of our clients and team members. We will continue to meet and exceed the needs and expectations of our customers and teams as an essential business during this crisis.

We will continue to keep an eye on the situation and the CDC’s, state and local authorities’ recommendations, and adjust the steps we take to help stop the spread of this virus and safeguard our cherished clients and team members during this trying time. Please see the Customer Service section at the bottom of the OReillyAuto homepage if you have any feedback or inquiries about our COVID-19 pandemic efforts. com for additional ways to contact us.

FAQ

How long do you have to return a part to O Reilly’s?

REMEMBER: You must request returns within 60 days of the order date.

Can you get a refund Oreillys?

Full refund for cancellations made more than 14 days before the scheduled arrival date. %20Cancellations%20made%20within%2014%20days%20prior%20to%20arrival%20date%20or%20in%20case%20of%20no-show%20%E2%80%93%20100%%20of%20the%20first%20night%20will%20be%20charged

What is auto parts return policy?

Any item may be returned or exchanged within 45 days of purchase with the original receipt provided it is in its original packaging, condition, and packaging materials, including all original materials that came with the item. Returns that do not meet these criteria will be denied.

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